Docs and help
Short articles about Neon Studio: connecting, setting up and handling orders. Not sure where to start? Read “How it works” first.
Getting started
How it works: from visitor to order
The whole picture in five minutes — what sits on your site, what happens in your portal, and what you control yourself.
Try it first: looking as your customer, and test mode
Everything you can rehearse without a customer noticing — and which test mode sits where.
Connecting
SDK and API: which connection do you use when?
Two ways to use Neon Studio — the SDK on your own page and the Production API from your own server. What the difference is, and when to reach for which.
Adding Neon Studio to your site
One element and one script on your page, with its own code for each product. Plus: why you never have to paste the code again.
Send orders to your own tools with a webhook
A signed message to an address you choose for every new order: that is how you pass orders on to Zapier, Make or n8n, and from there to Notion, Google Sheets or your own system.
Portal settings
General: company name, contact and tube diameters
The basics that show up everywhere — in your emails, on your quotes and in the choices your customer gets.
Branding: your logo, your colour, your name
Making the configurator look like it is yours — because it is.
Pricing: how your price is built up
Price per metre, per bend, per tube setup and per backing panel — and the order in which everything is added up.
Colours: what your customer can choose
Your LED colours, your panel materials and your MDF colours — your customer only sees what you can really deliver.
Room photos & work area: the sign in a real space
Background photos in which your customer sees their sign hanging — and why the size is right.
Files: what you get back to produce with
SVG, DXF, CorelDRAW-SVG and PDF — which files you want to receive with every order, and where they go.
Order process: what the order button does
Quote request, shopping cart or direct download — the three ways an order reaches you.
Notifications to you
How you hear that an order or quote request has come in.
Lead-time choice: faster for a surcharge
Let your customer choose between cheap-and-wait or quick-and-pay. Off by default.
Order extras
Dimmer, mounting kit, spare power supply — options your customer can tick. Off by default.
Creating and managing discount codes
A campaign code for a trade fair, a newsletter or a returning customer — with an expiry date and a maximum.
Badges: reassurance next to the price and the design
Short lines that take away doubt at the moment your customer is looking at the amount.
AI design advice for your visitor
Let the configurator think along with your customer's design. The AI cost is part of what you pay for Mark2Form; off by default.
Orders
Orders, quotes and the statuses
Where orders come in, how you move them along, and what your customer sees meanwhile.
Status emails to your customer
An automatic message at every step, in your own words — with a test mode that is on by default.
Getting proofs approved online
Send your customer the design, let them approve it or reject it with a comment, and only then go into production.
Design help: a safety net for tricky logos
Is your visitor stuck on their logo? Then they ask you for help instead of clicking away. On by default.
Payments and bookkeeping
Paying online through Mollie
Your customer pays straight away and the money goes directly to you. With a test mode to rehearse first.
Connect your bookkeeping: Moneybird or e-Boekhouden
From order to draft invoice in your own bookkeeping, with one click or automatically after payment.
Peppol, e-invoicing and the Belgian mandate
What e-invoicing means for you if you supply Belgian businesses — and why you arrange it in your own bookkeeping package.
Designing
Setting up Neon Text
With Neon Text your customer types their text and picks a font instead of uploading a logo. Off by default.
Saving, sharing and reordering designs
The short share link, the QR code for looking at it on your phone, and how a customer orders exactly the same sign again.
Frequently asked questions
Frequently asked questions
The questions that come in most often, with a short answer and a link to the full story.
Is your answer not here?
Ask us; we answer ourselves. On working days, 09:00–17:00 Europe/Amsterdam, within 1 working day. If a question keeps coming back, we write an article about it.
Rather email us directly? support@mark2form.com